Your records are securely stored and only accessible to authorized medical staff. We never share your information without your consent unless legally required
Absolutely. All appointments take place in private rooms to protect your confidentiality and comfort
If a procedure or information-sharing requires consent, we’ll provide clear explanations and written forms for you to review and sign.
Our team avoids jargon and always encourages questions. You’re entitled to fully understand your care and choices.
Yes. You always have the right to decline or delay any treatment. We’re here to discuss options and support your decision
Just speak with reception or our Privacy Officer. You can view your records and request corrections at any time
Absolutely—you may cancel at any time. Please note a cancellation charge may apply depending on the timing and type of appointment
If we issue a private prescription for you, it will incur a cost. Alternatively, we can recommend the treatment to your NHS GP, and at their discretion, they may issue a free NHS prescription
Yes. You’re welcome to bring a carer, family member, or trusted companion to help you feel supported
No referral is needed. You can book directly with us at your convenience.
Yes, we can refer you to your NHS GP and also recommend further referrals or treatment where appropriate
